This role is based at our EU Headquarters in Dublin, Ireland.
The area: Online Sales and Operations
The Online Sales and Operations team keeps the company growing and profitable. We are dedicated to supporting the company's growing base of advertisers, publishers and users in more than 40 languages on a global basis, and providing them with the highest levels of service. We are responsible for generating revenue from a broad range of products. This means that OSO team members need to be proactive, motivated, organized, responsible – and able to work well in a fast-paced, team-oriented environment.
The role: Enterprise Online Representative (French) - EU Headquarters
Are you excited to work for a big company on new strategic service offerings? Are you passionate about learning new technologies and providing first-rate customer service? Are you eager to take on the challenges of working in a fast-paced, constantly-changing organization? We have an immediate need for a take-charge team player to help us support and drive the expansion.
As an Enterprise Representative you will start your career supporting our growing number of international Enterprise customers. You will deal directly IT administrators via a number of support channels, including phone and email, assisting them with a wide variety of technical issues. You will also be involved in helping to grow the Enterprise international markets by responding to sales queries and through a variety of strategic online market growth initiatives.
Responsibilities:
• Provide high-quality support for administrators, acting as a customer advocate, channeling feedback to the product development team.
• Help businesses, universities and organizations of all sizes to learn about and use the product suite.
• Troubleshoot technical problems for customers and escalate bug reports.
• Drive the success of products through online sales activities.
• Work cross-functionally with Engineering, Product Management, Marketing, Legal, and other groups of the company.
Requirements:
• BA/BS Degree or equivalent experience.
• Exceptional judgment, problem solving and analytical abilities.
• Experience in troubleshooting and solving technical problems for customers.
• Relevant customer support and/or sales experience (a plus).
• Experience creating/hosting domains and/or mail accounts (a plus).
• Editorial and/or technical writing skills (also a plus).