The role: Web Marketing Representative - EU Headquarters

Our Customer is looking for Onlines Sales and Operations Coordinators (fluent in French and English).

You will start your career supporting our growing number of international online advertisers, publishers and users. While developing your expertise in online marketing, you will contribute to an excellent customer service experience for our advertisers.

Working with other teams across international markets, you will bring your personality and individual strengths to a team of enthusiastic and talented colleagues who will work with you on a variety of projects, some of which we hope you would initiate and drive yourself.

Responsibilities:
• Provide excellent levels of customer service to our clients and users via a variety of media channels (e.g. chat, phone, email, forums, blogs etc.)
• Analyze site content and ad quality, ensuring adherence to our standards
• Strategically grow and develop customer accounts (online advertisers and publishers, website operators and users of our Consumer Products)
• Develop and implement innovative initiatives, working with product management, marketing and engineering to implement your ideas
• Become an expert in online advertising, communication and e-commerce
Requirements:
• BA/BS or equivalent
• Fluency in English and French, both written and spoken
• Previous client service experience and a passion for building and maintaining successful customer relationships
• Strong problem solving, trouble shooting and analytical skills, ability to proactively seek solutions and implement improvements
• Motivated, organised, responsible – and able to work well in a fast-paced, team-oriented international environment
• Demonstrated passion for excellence in career and personal interests
• A plus: background in e-commerce, publishing, or online services; localisation experience; webmaster experience