The area: Online Sales and Operations
The Online Sales and Operations (OSO) team keeps the company growing and profitable. We are dedicated to supporting the company's growing base of advertisers, publishers and users in more than 40 languages on a global basis, and providing them with the highest levels of service. This means that OSO team members need to be proactive, motivated, organized, responsible – and able to work well in a fast-paced, team-oriented environment.
The role: Ad Operations Specialist - EU Headquarters
As an Ad Operations Specialist, you will play a vital role in the development and support of Ad Manager. You will be focused on publisher solutions with a drive toward reinventing entrenched advertising industry operations and processes. Ideally, you are already familiar with ad serving and are well-versed in HTML and JavaScript. You should have a high technical aptitude and enjoy hands-on learning in a fast paced environment. If you are passionate about building new businesses, providing great customer service and driving innovation, this job is a fit for you!
Responsibilities:
• Provide specialized technical support to publisher, advertiser and industry partners.
• Prepare internal documentation of processes and requirements.
• Train internal and external partners on industry best practices and product policies.
• Troubleshoot customer problems and utilize your ad serving experience to develop solutions.
• Work with Product Management, Marketing, Engineering and other teams to inform, test and implement product and operational improvements.

Requirements:
• BA/BS degree, excellent written and verbal communication skills.
• Fluency in written and spoken English; for language specific roles, fluency in one or more additional languages.
• Experience in a direct customer facing role, such as customer support or account management.
• Strong HTML and/or Javascript skills and experience troubleshooting clients' technical issues.
• Ability to absorb complex technical concepts, and communicate them to a non-technical audience.
• Creative problem-solving and analysis skills.
• Ad operations experience (trafficking, rich media, and/or inventory management) a big plus.